We accept returns for eligible items within 14 days of delivery. If 14 days have passed since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging and shoe boxes (if applicable) must also be in undamaged condition.
Several types of goods are exempt from being returned. We do not accept accessories and intimate products, such as sports bras, underwear and socks.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase and a completed return form submitted to us.
Please do not send your purchase back to the manufacturer.
There are certain situations where returns will not be granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 days of receiving the returned product. Please note that refunds will be provided only in the form of store credit.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill in the return form and wait for confirmation to send your item to: 49 Tannery lane, #03-07B, Singapore 347796. If you wish to send the item to us in person at our store, please select it in the return form.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product with registered service to: 49 Tannery lane, #03-07B, Singapore 347796
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Alternatively, you may opt for our in-house courier service to return the product back with. A flat fee of S$5 will be invoiced to you before arrangements for return is made.